RBI Grade B Finance & Management (FM) Questions | Test-16

Correct Answer: B. Marketing Communication

Explanation: Marketing communication is a process that consists of a series of decisions made to find the most optimal way(s) to deliver the message to a target audience(Sissors & Baron, 2002; Sissors and Bumba, 1996). According to Rouse and Rouse (2002), effective communication means that the information is received accurately in terms of content and meaning as intended by the sender. According to Duncan (2002:8), marketing communication is a process for managing the customer relationships that drive brand value. Developments taking place in digital media has lead to increasing ways in which companies can communicate with consumers (Crosier et al., 2003). Grimes (2004) do not share the idea of advertisers appointing a main agency among their network of agencies and advises that? Operation across a range of parties is at the heart of successful marketing communication campaigns.”

Correct Answer: E. Dubrin

Explanation: For effective communication to occur, Dubrin (1997) stipulates that six components must be present: a communication source or sender, a message, a channel, a receiver, feedback and the environment.
The source (sender) is the initiator of a communication event who is usually a person attempting to send a spoken, written, sign language, or nonverbal message to another person(s). Here, the perceived authority and experience of the sender are important factors influencing how much attention the message will receive.
Message is the purpose or idea to be conveyed. Many factors influence how a message is received. Among them are clarity, the alertness of the receiver, the complexity and length of the message, and how the information is organized.
Channel (medium). This concerns the way the message is transmitted. In organizations, 5 several channels or media are usually available. More often than not, messages are either written or spoken or a combination of the two. In addition, nonverbal cues such as a smile and body gestures accompany most spoken messages. For example, there is heavy reliance on electronic transmission of messages (email) in today’s business environment.
Receiver is the other party for whom the message is intended. Communication can only be deemed to be complete when the receiver receives the message and understands it properly.
Feedback is a message/response sent back from the receiver to the sender. Without feedback, it is difficult to know whether a message has been received and understood. Thus, if the receiver takes action intended by the sender, the message is deemed to have been received satisfactorily.

Correct Answer: C. To deal with a security listed with a stock exchange he has to be registered with that stock exchange

Explanation: A broker is an agent of the investor. A stockbroker is a member of a recognized stock exchange who transacts in securities. Stockbrokers are not allowed to buy, self, or deal in securities, unless they hold a certificate granted by SEBI. The stockbrokers and sub brokers regulations were issued by the SEBI through a notification in October 1992 and it had the prior approval of the Central Government
The Securities and Exchange Board of India (Stock brokers and sub brokers) Rules, 1992 defined a stockbroker simply as “a member of a recognized stock exchange” Therefore, a registered stockbroker is a member of at least one of the recognized Indian stock exchanges. The application of a stockbroker for grant of certificate is made through a stock exchange/s, of which he is a member. The stock exchange on receipt of application from a broker forwards it to the SEBI as early as possible i.e. not later than thirty days from the date of its receipt. SEBI considers it and on being satisfied that the stockbroker is eligible, it shall grant a certificate to the stockbroker and this will be intimated to the stock exchange

Correct Answer: A. Identification-based trust

Explanation: Identification-based trust based on a mutual understanding of each other’s intentions and appreciation of the other’s wants and desires, is particularly difficult to achieve without face-to-face interaction. Online negotiations can also be hindered because parties express lower levels of trust.

Correct Answer: C. 6

Explanation: Incentives are effective motivators when the objectives to be met are clearly stated upfront and when the incentives offered are desirable. Gone are the days when one type of incentive, such as money or a pat on the back, worked for everyone. A company that provides various types of incentives, tailored to individual workers, motivates employees to consistently do their best. There are 6 types of incentive plans . They are:

• Profit or Gain-Sharing: Giving employees the chance to share in productivity gains or profits, usually through cash or stock bonuses, can motivate them to hit individual benchmarks or help reach team-wide or organizational objectives. One way to offer profit sharing is through deferred compensation. regulation.
• Cash Bonus:  One-time bonus, in addition to regular pay increases or commission, may be paid to individuals for meeting certain milestones or performing valuable services.
• Retention Bonus: Retention bonus-based rewards promotes employees for staying with the company for a particular amount of time or through a specific event, such as during a merger or acquisition or a crucial production period. In the case of a merger, the bonus might be paid in full or in installments three months to 18 months after the merger has closed. Almost 60 percent of companies surveyed by World at Work/Deloitte Consulting offer retention bonuses as an incentive for the employee to stay after receiving an offer from a competitor.
• Long-term, Stock-Based Incentives:Publicly traded companies may offer long-term incentives based on the price of common stock. These incentives help align an employee’s long-term financial interest with that of the company. The most popular of these types of incentives for employees is restricted stock, which is given subject to sale restrictions or forfeiture until the employee has been with the company a specific period of time. Also popular are stock options, which allow the employee to buy shares at an agreed-upon price for a certain period of time. Performance shares — grants of actual shares of stock, payment of which is contingent on performance over a multi-year period — are sometimes offered to executives or officers.
• Training: Offering specialized training in an area of interest is another valued incentive. The key to making this work is to allow the high-performing individual to choose the type of training they most value.
• Recognition: Many employees thrive on being recognized in front of their peers. One example is an “Employee of the Month” program. The company recognizes the employee through signs in the lobby, emails, a special parking place and at staff meetings and in employee newsletters. Larger companies may choose employees of the month from each division and include breakfast as a group with the CEO. Recognition also can include individual or team perks, such as being able to bring a pet to work or to dress casually for a day, or prizes such as free airplane tickets to a favorite U.S. destination.

Correct Answer: A. Securitization

Explanation: A CDO (collateralized debt obligation) is an investment product created by pooling many loans together. By pooling the risk, theory is that risk is diversified. In a CDO there will be a ramp up period where the debt is held on the firms balance sheet as an investment. Once they have enough loans, they will form an SPE (special purpose entity) which remove the debt from the firms balance sheet. The SPE then issues the CDO and sells it to investors. CDO’s will payout the interest earned on the loans to the CDO holder. the SPE allows the issuer to add reserves in case loans don’t pay interest sufficient to pay off the CDO holder. CDO’s are categorized under SECURITIZATION.

Correct Answer: C. Max Weber

Explanation: Bureaucratic management focuses on the ideal form of organization. Max Weber was the major contributor to bureaucratic management. Based on observation, Weber concluded that many early organizations were inefficiently managed, with decisions based on personal relationships and loyalty. He proposed that a form of organization, called a bureaucracy, characterized by division of labor, hierarchy, formalized rules, impersonality, and the selection and promotion of employees based on ability, would lead to more efficient management. Weber also contended that managers’ authority in an organization should be based not on tradition or charisma but on the position held by managers in the organizational hierarchy.